The Hoffman Centre Office Policies
Our team of physicians and nurses is delighted to offer all our patients and customers personalized integrative medicine in a contemporary and technologically advanced environment.
PLEASE NOTE: It is advised that you inform any and all physicians and specialists of your visit to The Hoffman Centre in case we require communication with their office, or wish to share medical information with them.
To make your visit as easy as possible, please consider the following:
1. Make an Appointment
To book an appointment or a test with The Hoffman Centre for Integrative Medicine, please call (403) 206-2333.
Same day or next day appointments can only be booked and confirmed over the phone.
To make your booking quick and convenient, we recommend booking your visit through our secure online appointment form.
2. Cancellation Policy
All appointments must be cancelled within seven business days notice by calling the clinic. Email cancellations do not apply to this policy. If you email your cancellation, you will be charged a no-show fee.
3. No-Show Policy
You will be billed for all appointments missed or cancelled with less than 7 business days notice. The Hoffman Centre reserves the right to reschedule patient appointments if there is an emergency situation that requires the attendance of any one of the team.
4. Prescription Renewal Policy
If you have registered with Alberta Health Care, another provincial health care provider, or receive private health care coverage, your prescription may be renewable on a temporary basis without an office visit. Alberta Pharmacists also have the ability to renew certain prescriptions. Please contact The Hoffman Centre at (403) 206-2333, or your family pharmacist for more information.
5. Payment Options and Policy
The Hoffman Centre is a private clinic and as such, a cost to the patient is associated with all treatments, visits, assessments, and services.
The payment options for these services include:
- Cheque (certified)
Receipts for all medical expenses are printed and available for each taxation year as well upon payment receipt at The Hoffman Centre. Any pricing issues can be directed to the office manager by calling (403) 206-2333.
6. Natural Product Sales and Refills (In-house and Online)
If you require a refill on a natural product sold at The Hoffman Centre or online, please contact our office immediately or place your order through our online store.
You can also purchase your chosen products at the clinic by visiting 1133 17th Avenue NW.
Our hours of operation are: 8:00 a.m. to 4:30 p.m., Monday to Friday
7. Daily Clinical Health Policy for Each Visit
When entering the clinic, all boots and wet shoes must be removed. Feel free to bring slippers or dry shoes with you.
Many people are sensitive to perfumes in our clinic, so we would appreciate refraining from wearing any fragrances during your visit.
All cell phones should also be turned off to avoid interruption of your treatment and respect the solitude required for the healing of others.
To aid in the healing and meditative aspects of the patients and clinic, we ask that you enjoy and contribute to the peace and quiet of the premises.
8. Disability Arrangements
We do not perform disability examinations and therefore do not assign permanent or temporary disability. Permanent disability examinations must be performed by physicians who have taken additional training in the area of workman’s compensation or disability assessment.
The workman’s comp and disability system provide their own examiners when you file for disability. Our protocol aims to restore patients to full ability and our protocol is usually successful.
9. Narcotic Prescriptions
We never prescribe narcotics for patients. We see most patients coming off of their narcotics as their pain subsides. Patients who have become habituated to narcotic medication may need to undergo formal detoxification to avoid symptoms of withdrawal. Detoxification would need to be coordinated through your narcotic prescribing physician.
10. Disclaimer Policy
The Hoffman Centre for Integrative Medicine is by law not legally permitted to make any health or cure claims to patients or consumers from treatment benefits or items purchased online or within the clinic.
We will do our best to provide all information relative to treatments and products, and we will not make specific statements as to how our services, foods and drug-based and non-drug based products will prevent disease. Consumers choose to take natural medications and supplements and therefore make the decision to increase their health and wellbeing.
The expert care at The Hoffman Centre for Integrative Medicine includes advice from a licensed physician in and for the Province of Alberta. Any other advice beyond the scope of this realm is recommended, if necessary or required. The health care professionals at The Hoffman Centre will always recommend a full assessment of a patient before any health, nutrition, drug or cleansing treatment is advised.
Before taking any medication, please ensure you have fully advised the on-site physician of any past or current health issues, illnesses, drug reactions, allergies, or other issues. Do not discontinue any other medical treatments without first consulting your doctor.
At The Hoffman Centre for Integrative Medicine, we believe you are entitled to knowing how we access and use your personal health information. It is our priority to keep your health information private and secure.
The Hoffman Centre may collect, use and share your health information to increase our ability to communicate with or consult with other health care providers, for payment-related purposes, such as provincial, private or employee health care coverage, workers compensation and other health insurance issues.
From time to time, we may also use your information for research tracking (with the approval of the Alberta College of Physicians and Surgeons), for teaching purposes, statistical and provincial reporting requirements and other reasons required by law. It will be stored in accordance with recording and information tracking policies. Otherwise, your information will be erased, destroyed, or made anonymous.
As a patient of The Hoffman Centre, you are entitled to ask for copies of your health information on file. Then you can make corrections or fill in incomplete information. You can request a list of how we share or use your information, updates if your information is shared without authorization, lost or stolen, or if you have changed your preference about allowing us to use or share your personal health information.
We accept returns on all unopened items within 30 days from the date of purchase. Please contact us for return authorization. We reserve the right to refuse all returns without prior authorization.
"Your health and happiness are your most valuable assets. Make sure they are protected"
Dr. Bruce Hoffman